Complaints

Citizens having a complaint about any member of the Wichita Police Department are encouraged to first contact that member's Bureau Commander or immediate supervisor. Most complaints can be resolved by the supervisor, who will determine the appropriate action to be taken after investigating the complaint.  If the complaint is of a more serious nature, the supervisor will take an initial statement from the complainant and refer the matter to the Professional Standards Bureau for a formal investigation. 

Citizens wishing to make a complaint directly to the Professional Standards Bureau should call (316) 268-4256 to make an appointment.  Complaints to Professional Standards are generally taken in person. A representative of the Professional Standards Bureau will meet with you privately and conduct a taped interview.  A complaint affidavit will also be completed, to document the facts of the complaint and allegations. The complaint will then be investigated by the Bureau and the results will be forwarded to the Chief of Police.  A letter will be sent to notify you of the findings in the investigation. 

Citizens are encouraged to make complaints of inappropriate behavior or misconduct by any member of the Wichita Police Department, however all complaints must be made in good faith.  Your complaint will be received in a professional manner and you will be expected to conduct yourself the same way.  Unruly or inappropriate behavior on your part will not be tolerated.  Should the investigation determine that the person or persons acting as complainants or witnesses made statements during the course of the investigationthat  he/she knew to be false, the Department may pursue criminal charges against the person or persons.  Civil action against an untruthful complainant may also be pursued by the employee who is the subject of a false complaint. 

Commendations

The Wichita Police Department is committed to rewarding its members for commendable performance.  The Department recognizes its members who receive citizen praise for their performance through Commendable Performance Reports and other awards.  These commendations become part of the employee's personnel file.  If you wish to commend a member of the Wichita Police Department for a "job well done," you may either call that member's supervisor or write a letter to the Chief of Police. 

Employees of the Wichita Police Department take great pride in their work and they appreciate the gratitude expressed by citizens.

Community feedback, both positive and  negative, is very important to the  Wichita Police Department.  We are  here to serve you with honor and all  complaints and commendations are  taken very seriously.  We use your feedback to help measure our  overall performance and determine where improvements are necessary.  Questions and/or comments can be mailed to: 

Please provide your full name, address, a brief description of your complaint or commendation, and a phone number where you can be contacted by a Professional Standards Bureau investigator to schedule an interview.  All formal complaints must be made in person and all of the information you provide will be treated confidentially.